Comprehensive pet insurance for your
cat or dog.

No extra charge for paying monthly - it's interest free

How To Claim

We're currently experiencing very high volumes of claims, which is impacting our ability to process claims within our normal target of 10 working days. We're so sorry if you're currently experiencing a delay.

We are aiming to process all claims within 4 weeks from receipt of all required information. Ensuring you and your vet have provided all relevant supporting information, will help us to reduce handling times and speed up the assessing time.

We're sorry for any stress or inconvenience this may cause you and we hope to return to our normal service levels very soon. Please do call us if you still need to discuss your claim with us or require any support in submitting a claim to us.

Thank you for your understanding.

To Make or Track a claim, please visit our "Make or Track a Claim"

At the start of your pet's treatment you should follow the steps below:

  1. Download the claim form "Here"
  2. The named policyholder must complete the form and sign the appropriate sections.
  3. Your vet must complete and sign section 2 of the claim form.
  4. Please fill in all sections as any omissions may delay the claim decision.
  5. This should be returned to us with a case history and originals of any invoices related to your pet's treatment.
  6. Please make sure that your vet includes the VAT number on the claim form or receipts as we cannot pay the VAT on any claim without it.
  7. For your own records you may wish to make sure you make a copy of any documents you need to send us.
  8. We can make the settlement to you or your veterinary surgery after the deduction of the excess.This payment will end our liability in connection with the claim.

You will still need to post the signed claim form to us at the address below:

UIS Pet Insurance
2nd Floor
5000 Lakeside
North Harbour
Western Rd

Alternatively, you can email your claim form to us at:

If you require any assistance with completing your claim form, please call us on 0330 102 5740

Can I complete and sign the claim form before the treatment has taken place?

No, the claim form will need to be signed and dated after the treatment has taken place. If we receive a claim form that has been signed and dated before the treatment end date, it will be necessary for us to follow our process and return the claim form to you which will result in unnecessary delays. The reasoning behind this is that you are signing to confirm that the treatment claimed for is correct. Further, although we are happy to accept direct claims from your vet, the claim form still needs to be signed AFTER the treatment has ended.